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Refund & Return Policy

All items are fully inspected and tested prior to shipment to ensure you receive excellent goods in working condition as described in the listing. Items are packaged securely and carefully for shipment.  

Please note that a pocket watch is a delicate device. It is intended for light duty use on special occasions. It is not intended for daily wear. It should not be dropped, banged, knocked or subjected to wet, extremely hot or extremely cold conditions. You must be especially careful not to over wind a mechanical pocket watch. When fully unwound, the mechanism should never be wound more than 15 - 20 times. If the watch is already running, the turns may be considerably less. Never wind a pocket watch until the mechanism is tight. This will cause the mechanism to seize and the watch to stop working.  It is not unusual for a mechanical pocket watch to require gentle agitation (such as rocking back and forth in your hand) to resume motion after winding.

RETURNS and REFUNDS

We do not accept returns. We will repair or replace items that are damaged in transit. Because pocket watches are easily subject to user damage and error, we do not warrant our items past the transit period. Our replacement policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement item.

To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable or refundable items:

* Downloadable software products

Refunds (if applicable)
We may choose to issue a refund for a damaged item rather than issue a replacement. Do not return an item to us without contacting us for an ROA number and authorization first. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pocketwatchpurveyor@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pocketwatchpurveyor@gmail.com and send your item to: 11 Red Oaks Trail, Stittsville, ON, K2S 1E2, Canada.

Please contact us for approval before shipping the item. Items received without approval will be returned to sender unopened. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.